SMArtX Advisory Solutions, an innovator in managed accounts technology, announced today the strategic appointment of Brian Watkins as Executive Vice President (EVP), Head of Client Success. This move underscores SMArtX’s unwavering commitment to attracting exceptional talent that fuels its innovation engine and propels its remarkable growth trajectory.
Watkins’ arrival marks a significant milestone in SMArtX’s talent expansion strategy.
“Our commitment to fostering a culture of innovation positions SMArtX as a magnet for top talent within the wealth management sector,” said Jonathan Pincus, CEO of SMArtX. “By attracting industry veterans like Watkins, we’re strengthening our ability to develop best-in-class managed account solutions. This focus on the future ensures SMArtX remains at the forefront of the industry, providing unmatched value to our clients.”
Reporting directly to Pincus, Watkins will spearhead all client success functions, including implementations, support, and servicing. His extensive experience and proven leadership skills will be instrumental in scaling SMArtX’s client success infrastructure and ensuring seamless service delivery.
“I’m thrilled to be joining the SMArtX executive team and excited about the opportunity to join a fintech company providing such innovative managed account solutions,” said Watkins. “The chance to work with a talented team committed to building a state-of-the-art managed account platform is truly remarkable. I look forward to leveraging my experience to help SMArtX grow and ensure we continue to deliver solutions that elevate our clients’ success.”
Watkins brings an extensive background to SMArtX, having served as Senior Director, Head of Relationship Management at DriveWealth and Senior Relationship Manager at Fiserv (formerly CheckFree APL). He is a veteran of the United States Marine Corps and a seasoned leader with a proven track record of success in the fintech industry.
Brian Watkins brings a wealth of experience to SMArtX Advisory Solutions, having successfully led client relationship management in previous roles. His expertise will be instrumental in enhancing the company's client success initiatives, ensuring that clients receive the highest level of service and support.
With a background that includes senior positions at DriveWealth and Fiserv, Watkins is well-equipped to drive strategic improvements at SMArtX. His leadership will focus on optimizing client interactions and implementing best practices that foster long-term partnerships and satisfaction.
Client success is a critical component of managed accounts technology, as it directly impacts client retention and satisfaction. By prioritizing client success, SMArtX Advisory Solutions aims to create a seamless experience that not only meets but exceeds client expectations.
In the competitive landscape of financial services, a dedicated focus on client success can differentiate SMArtX from its competitors. This approach not only enhances client loyalty but also drives innovation as feedback from successful clients informs ongoing product development and service enhancements.
Under Brian Watkins' leadership, SMArtX Advisory Solutions plans to implement several strategic initiatives aimed at improving client engagement and service delivery. These initiatives will leverage advanced technology and data analytics to better understand client needs and tailor solutions accordingly.
Examples of these initiatives include enhanced onboarding processes, regular training for client-facing teams, and the introduction of feedback mechanisms that allow clients to voice their experiences and suggestions. This proactive approach will ensure that SMArtX remains responsive to the evolving needs of its clients.
The appointment of Brian Watkins signals a strong commitment to future growth at SMArtX Advisory Solutions. With a focus on talent acquisition and client success, the company is well-positioned to expand its market presence and enhance its service offerings.
As the managed accounts landscape continues to evolve, SMArtX aims to capitalize on emerging trends and opportunities. By investing in top talent and innovative solutions, the company is set to lead the way in delivering exceptional value to its clients and driving sustained growth.